Great Barrier Reef Aquarium – Privacy Policy

privacy policy

Personal information (including sensitive information) you provide to the Great Barrier Reef Marine Park Authority (“GBRMPA”) is protected by the Privacy Act 1988 (“Privacy Act”). The Privacy Act provides for 13 Australian Privacy Principles (APPs) that regulate how we must handle your personal information. To the extent it applies we also comply with the European Union General Data Protection Regulation (EU GDPR) for the purpose of fairness, transparency and lawful data collection and use.

We will only collect your personal information with your consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the APPs or EU GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the APPs and EU GDPR.

You must not provide us with your personal information if you are under the age of 18 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

This statement discloses our information and dissemination practices for personal information collected via this website.

Personal information collected

We collect personal information from you when you browse our ReefHQ website and when you provide personal information via online forms or by email, for example:

  • you may subscribe to our electronic mailing lists, such as our e-newsletter, or
    you may make written enquiry via our online contact form.


When you browse our Great Barrier Reef Aquarium website, our Internet Service Provider makes a record of all users and logs (in server logs) the following information for statistical purposes:

  • your server and assigned IP address
  • your top-level domain name (for example, .com, .gov, .au)
  • your operating system (for example, Windows, MAC)
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site you visited
  • the type of browser used.

No attempt will be made to identify you or your browsing activities except in the event of a legal investigation where a law enforcement agency may exercise their legal authority to inspect the Internet Service Provider’s logs. 

If we are unable to collect your personal information the product or service, you have requested may not be met to your satisfaction.


The Great Barrier Reef Aquarium website uses technology called ‘cookies’ which are pieces of information that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. 

The Great Barrier Reef Aquarium website uses cookies only with your consent. Please refer to our Cookies and Analytics Policy for information about how you can opt out of the use of cookies.

How we use and disclosure your personal information

We may use and disclose collected personal information for the primary purpose of collection, and where we are otherwise permitted by law to use and disclose it. We will take reasonable steps to give you information about the reason for collection at the time of collection, or as soon as practicable thereafter.

Your information will only be shared in a manner consistent with the GBRMPA Privacy Policy. We will not otherwise use or disclose your personal information unless permitted by the APPs, Privacy Act and the EU GDPR. 

If you send us an email message or enter your email on a form on our website, it will not be added to a mailing list without your consent.

Subscription services

When you subscribe to one of our newsletters, we collect your personal information for the purpose of providing you with the subscription service.

We may use Campaign Monitor to provide services related to your subscription; and we share your personal information with Campaign Monitor for this purpose. We may also use Campaign Monitor’s analytics tools for the purpose of improving our communications with you.  Personal information held by Campaign Monitor is handled in accordance with Campaign Monitor’s Privacy Policy. Please note, Campaign Monitor’s website and subscription services are provided, supported, and hosted on servers in the United States of America. This means that your personal information may be sent overseas, stored, and shared by Campaign Monitor in the United States (including with other countries). In that case, the privacy protection laws of the United Kingdom, EU and the USA may also apply to your personal information.

If you choose not to provide us with the personal information we request, we may not be able to provide the subscription service to you.  However, if you contact us we will assist you to access our newsletter services in another way, wherever possible.


Please refer to the security page.

GBRMPA’s Privacy Policy

Please refer to GBRMPA’s Privacy Policy. It provides information if you wish to make a complaint about our handling of your personal information or you seek to correct/amend your personal information held by us. The Policy also includes information about how long your data will be stored for and your rights that can be exercised under the EU GDPR.

GBRMPA’s Privacy Policy and complaint procedure can be found at

Links to other sites  

This site contains links to other sites. We are not responsible for the content or the privacy practices of other websites and we encourage you to examine each websites privacy policy.

How to contact us Privacy Officer

Phone: + 61 7 4750 0700
Post: PO Box 1379, Townsville QLD 4810 AUSTRALIA

More information

More information on privacy and the Privacy Act is available from the Office of the Australian Information Commissioner’s website: